SourceIF stands for Source Indian Finery. Our endeavour is to provide international buyers access to a curated list of brands and manufacturers from India via a trusted platform, while at the same time making the process of purchase, logistics and compliances super simple.

5 key reasons why you should source in wholesale from us: 

• Buyer Protection Program: All purchases on our platform are protected under the Buyer Protection Program enabling you to source for business with confidence. Click here to read more about our Buyer Protection Program.
• Quality Check Assurance: We ensure that all products meet specific quality standards through a rigorous assurance process, guaranteeing that buyers receive goods that match their expectations and specifications. 
• After-Sales Services: The platform offers comprehensive after-sales support, ensuring buyers can access assistance and resources even after the purchase.
• Transparent Pricing: All pricing structures are transparently displayed on the platform. Our internal pricing algorithm ensures that you as a buyer get the best wholesale pricing for your products along with a Manufacturer Suggested Retail Price.
• Optimised Shipping Fare - Our shipping partners include leading companies such as DHL, Fedex, Aramex and USPS. Our shipping calculator ensures that you get the best shipping rates for your purchase to keep the landed cost in your country at a minimum.

You can sign up for a free buyer account directly on our website at the top right corner. Or you can click here to sign up for a free account.

To register as a buyer, you'll need to fill the registration / sign up form. You will need to share basic contact information and your business details to get you started.

No, there are no fees or subscriptions required to sign up as a buyer on the platform. Our platform is designed to be accessible and cost-effective for businesses.

Yes, since we are a B2B wholesale platform, registration as a business entity is required to make purchases and access the full range of services. In case you do not have a registered business currently, but are planning to start one, please feel free to drop an email to our support team and we will get back to you.

The account verification process involves confirming your business details and may require you to submit additional documentation to ensure the authenticity of your business.

To set up your buyer profile effectively, provide comprehensive and accurate information about your business. You can reach out to us via mail or Book An Appointment to create your profile.

Once your account is set up, you can start buying by browsing our product listings, selecting items of interest, and following the prompts to place an order. You can directly place an order on our wholesale webstore without the need for manual intervention from a human. In case you have any questions / doubts while placing the order. Please feel free to reach out to our customer support via Whatsapp or Email us on the details mentioned here.

If you require technical support or customer service, please contact our dedicated support team, which is available through our platform's Contact Us page, and we'll be happy to assist you. Please click here to get redirected to our customer support page.

We offer various products from Indian brands, typically including but not limited categories like apparel, home decor, accessories, handicrafts, jewellery and more, catering to different business needs. We are an evolving business and intend to increase our product assortment and categories in the coming days.

Yes, we provide a detailed profile or information page for each brand, showcasing their story, values, and the specifics of their production practices.

Absolutely, we emphasise transparency by offering comprehensive details about each brand's background, production methods, and core values.

Our platform feature symbols, badges, or certifications on brand pages highlighting their commitment to sustainable and ethical practices. This information is verified by our brand onboarding team every time a new brand comes onboard.

We employ a rigorous verification process to authenticate the certifications or claims made by Indian brands, ensuring their credibility and reliability..

Yes, we regularly update our platform with sections dedicated to new arrivals and featured brands, helping buyers discover the latest and most popular offerings.

No, you don't need any special permits / permissions from the manufacturer / brand to resell products anywhere.

Our brand selection is rooted in direct experience and reputable referrals from our global network. Our in-house experts conduct thorough due diligence, verifying each brand's commitment to social, sustainability, and safety standards, ensuring no child labour, artisan safety, and fair wages. Brands also need to align with our core values like transparency and innovation to be eligible to sell on the platform.

Currently, direct communication with brands is facilitated by us to streamline the ordering process. We're actively working to develop a direct communication feature to enhance collaboration and transparency between buyers and brands.

We will provide a selective dropshipping program for retail partners in the next phase. For more details, please Contact Us directly.

Buyers can contact our support team through various platform channels, including the "Contact Us" page, email, phone, or a dedicated key account manager. Click here to go to our Support page.

All our product listing pages have a “Book Appointment” feature. You can simply click on the same to book a sales consultation call with our product expert. 

Our credentials and more detailed company information can be found on the "About Us" page. Please click here for the same.

Yes, we provide detailed descriptions and high-quality images for each product to ensure buyers have all the information they need to make informed decisions. In case you need any specific information regarding a particular product, please feel free to reach out to our support team.

Yes, we offer comprehensive information on the materials, origin, and, to some extent, manufacturing processes of the brand's products, reflecting a commitment to transparency and quality. In case you need any specific information regarding a particular product, please feel free to reach out to our support team and we will be more than happy to facilitate relevant information to you.

Our platform includes advanced filtering and sorting features to help buyers quickly find the products that meet their specific requirements. All the filters are available on the left side of the collection pages.

Our platform provides customer reviews and feedback on the brand's products to help buyers gauge their quality and reliability, ensuring they can trust their choices on the platform. We actively try to reach out to our past buyers to get reviews for products purchased by them. We are actively building a strong community of buyers to have the most transparent & reliable set of reviews.

We employ a strict verification process by only allowing buyers who have made verified purchases in the past to submit reviews to ensure that all customer reviews and feedback are authentic and trustworthy.

We offer the option to order samples or smaller quantities, allowing you to assess the quality of products firsthand and demonstrate confidence in the platform's items. You can order as less as 1 item of any product that you like on our website to check the quality and then make a purchase wholesale.

We provide graduated discounts for bulk purchases, ensuring pricing reflects the value the platform offers as your order quantities increase. Please refer to the below table for the same.

Slabs (for units): 1-3

Discount Rate: 0%

Slabs (for units): 4-19

Discount Rate: 10%

Slabs (for units): 20-49

Discount Rate: 15%

Slabs (for units): 50-99

Discount Rate: 20%

Slabs (for units): 100+

Discount Rate: 25%

When ordering more than 100 units of an SKU, we provide specialised support by contacting you directly to enquire about your needs to manage your order efficiently, ensuring you receive the best possible service and satisfaction. Please click here to contact us in case you would like to order quantities in more than 100 units.

You can directly buy samples from us by placing an order of 1 item on the product
description page, and there will be no charges for quality checks and additional services for ordering samples; this service underscores our commitment to product excellence. You only have to pay the product's listed price, and the associated minimum shipping.

Our products are priced considering wholesale / bulk prices only. They exclude shipping and duties, and are listed in USD, offering competitive rates without compromising quality. We try to negotiate pricing with the brands listed on our platform in India which are beneficial to both the brand and the buyer

MSRP stands for Manufacturer's Suggested Retail Price. We calculate MSRP based on
comprehensive market analysis and production costs, and we aim to offer fair value to our buyers and their end-users.

When placing an order with us, you'll need to provide your contact number, shipping details which need to include your office / house / warehouse number, lane name or number, local area name, city, state or province and your pincode, to ensure a seamless transaction and delivery process. All the data points shared by you are saved in our secure servers.

SourceIF uses standard encryption methods and security protocols to protect your personal and payment information, ensuring your data is secure throughout your interaction with our platform. In addition to the above, our partner platforms also have additional layers of encryption built into their systems to protect your data & identity.
We employ stringent security measures, including encryption and secure data handling practices, to protect your information. Compliance with privacy laws and regulations ensures your data's confidentiality and integrity.

You can contact our customer service team via email, whatsapp or calls to cancel or change your order after payment. Please ask for changes and cancellation of the order within 24 hours because, after 24 hours, we cannot process your request as our brands start dispatching orders within the prescribed timeline.

At our platform there is no set maximum quantity for orders per product/SKU, as we strive to meet the demands of our buyers, whether they require sample or bulk quantities. You can place an order for as little as 1 unit of an item you like for sampling, or 100+ units of multiple items that you would like to procure in wholesale. We enable our buyers to source a sample to understand product quality and effectiveness. You can order a bulk quantity after being satisfied with the products and wholesale platform quality.

Yes, we do offer private labelling services, covering aspects such as branding, packaging, and customization to meet your specific marketing and sales strategies on most of the products listed on the platform. All products where private labelling is available, have a highlighted tag on the product page.

We also accommodate customization requests, allowing you to customize products to fit
your unique specifications. All brands that provide customization services will have a tag on their products. You can place a custom order by clicking on the “Request Customization” button on any product page and submit a form with your requirements. Our sales consultant will contact. you within 24 hours to take it forward

There is no limit to the number of products you can add to your cart on our platform,
ensuring you can select all the items you need without restrictions.

If your payment is processed / debited from your card or account but the order isn't placed. Please get in touch with our customer support team at the earliest. After verifying the relevant information at our end, the support team will ensure that the issue is resolved within 24 to 48 hours time period.

After placing an order with us, you will receive an email confirmation detailing your order specifics. Additionally you can also login to your account to check and verify your past purchases in your buyer dashboard.

We allow you to cancel your order within 24 hours after placing an order, offering flexibility and understanding of your changing needs. Post this period, our platform will not be able to process requests for order cancellations, since our brands start the process of manufacturing / dispatch as soon as they receive order info.

If you wish to cancel your order after the 24-hour window, please get in touch with our
customer service, and we will do our best to accommodate your request based on the status of your order.

Yes, you can place a single order with products from multiple brands on our platform, providing a convenient and streamlined shopping experience. Our backend support team will ensure all the products from different brands are packed as a single package and shipped to you.

The SourceIF Protection Program is a comprehensive suite of measures ensuring secure and fair trading on its B2B marketplace.

Payment Protection: We understand that sometimes things don't go as planned. That's why we offer a robust refund policy. If your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues, you can claim a refund. This policy protects your investments and ensures you get exactly what you ordered. SourceIF accommodates a variety of payment methods to suit your convenience. Whether you prefer to use major online payment platforms or opt for a bank-to-bank wire transfer, we
have you covered. Plus, all payments can be made in your local currency, simplifying the process and avoiding conversion fees.

100% Quality Guarantee: Our commitment to quality is uncompromising. Every product listed on our platform undergoes a stringent quality assurance process to ensure it meets our high standards. Should any product not match the quality or specifications advertised, we provide remediation options, including refunds, replacements, or credits, to ensure your satisfaction is guaranteed.

Dedicated Dispute Resolution Team: We understand that disputes can occasionally arise. To address this, we have established a dedicated dispute resolution team. This team is specifically trained to handle conflicts efficiently and fairly, ensuring all parties reach a satisfactory conclusion quickly.

After-Sales Service: Our service extends far beyond the initial transaction. SourceIF offers comprehensive 24*7 after-sales support to ensure you receive the help you need with any post-purchase inquiries or issues. Whether managing returns, understanding product usage, or resolving any concerns, our after-sales support team is available 24/7 to assist you, ensuring you have a seamless and hassle-free experience.
SourceIF's buyer protection program ensures a secure B2B wholesale marketplace
connecting Indian brands with global buyers, ensuring safe financial transactions, quality assurance, and after-sales support. It guarantees compensation for unmet terms, encrypts trading details for privacy, and protects buyers and brands, fostering trustworthy and fair trade relationships.

We do not offer free shipping for products being shipped internationally currently.

.We offer assistance in sourcing custom products, leveraging our extensive network and expertise to meet your specific requirements. Please reach out to our support team here and they will be happy to help you out.

If an item you've ordered is out of stock, we will notify you promptly and offer alternative solutions, such as back-ordering or selecting a different item, to ensure your needs are met. We are dedicated to ensuring that your procurement process is smooth and efficient, even in the face of unforeseen stock shortages. We strive to minimize any inconvenience and are committed to providing solutions that align with your business needs and timelines.

We have policies and measures in place to protect buyers' interests, including buyer protection programs, quality checks, and a responsive customer service team to address any concerns.

In case of fraud, reach out to our team directly via mail, text and call. Our team will look into your grievance and will provide an appropriate solution after going through all the details provided by you.

In case of misledness, our team will look into your complaint and provide necessary solutions in the applicable time frame.

In case of an incorrect order, our team will arrange the return at our own cost and will provide replacement of the order within the appropriate lead time.

In case of a damaged order, we will look into your complaint and reach out to you directly with an appropriate solution in the prescribed timeline.

Placing an order on our platform is straightforward:

• Browse our product selection.
• Add items to your cart.
• Provide shipping and payment information.
• Confirm your purchase, all while enjoying the support of our user-friendly platform and customer service team.

As a buyer on our platform, you can resell the products you purchase. You can resell through any channels available to you. Right from selling on the Amazon marketplace to your own ECommerce Store or through an offline boutique store. We encourage you to ensure that your resale practices comply with the legal and policy requirements of the platform and the brand.

No, you cannot use the brand's original content to promote the sale of products purchased on our platform. This will be a breach of terms of condition of working with our platform.

We accept various payment methods, including major credit and debit cards, PayPal, Stripe and other digital payment platforms to accommodate our buyers' preferences. This inclusivity in payment methods ensures that buyers worldwide have the flexibility to choose their preferred payment method, enhancing the user experience and facilitating smoother transactions. We try to give the final cost, including shipping, through our payment confirmation page only. In case of dynamic price changes or dollar weakening, our team will reach out to you to accommodate last-minute elevated charges.

Our payment partners such as Paypal ,Stripe and others employ robust security measures like SSL encryption, compliance with PCI standards, and secure payment gateways to ensure the safety and confidentiality of your transactions.

Buyers have the option to save their payment details for future purchases on our payment partners such as Paypal & Stripe. This feature is provided by our payment gateway partner with strict security measures to protect your information.

We strive for transparency in pricing, and there are no additional charges levied by us at the time of checkout. However depending on the payment instrument being used, i.e. credit card, debit card, net banking, Paypal etc. Certain payment entities might charge your card a minor additional fee on account of currency conversion or transaction fees. Any additional fees or charges related to payment will be clearly communicated during the checkout process.

Yes, upon completing a purchase, you will receive a confirmation email or notification that includes your receipt and order details for your records.

If you face any issues during the payment process, you can contact our customer support through this link to resolve the matter promptly. Our team will reach out to you within 24 hours after going through your complaint

Currently, we don't offer financing and instalment options to our buyers. Please register with your email ID and we will keep you notified once we start offering financing or instalment payments.

If you identify a Non-Conforming Product (The term "Non-Conforming Product" refers to products that (i) significantly differ in quality or quantity from what was described or listed on the Invoice or (ii) significantly differ from a sample previously provided to you) during the Inspection Period of 72 hours. In that case, you must present clear photographic or video evidence showing the defect from various angles, and in cases where the received Product diverges from a sample, images comparing both side-by-side with a detailed explanation of the differences must be provided. If we have accepted the complaint, we will address the issue, offer a discount, refund, or replacement, or deal with the matter directly with you to facilitate a similar resolution. In the event of a Non-Conformance Claim, we may replace the Non-Conforming Product or refund the price along with any related shipping and handling costs you incurred in returning the Non-Conforming Product to us. At our direction, you are to either destroy the Non-Conforming Product or return it to us, with us bearing the costs and risk of loss, to a location we designate.

The refund process at our platform involves initiating a request through customer service, with refunds typically processed within 10-15 business days, depending on the payment method used. Our customer support will be actively in touch with you during the process to make the process hassle-free for you.

Once an order is placed and the payment is processed, our system does not allow buyers to change the payment method. However, please reach out to our customer support here if you still need help.

We accommodate more than 20 international transactions by allowing payments in various currencies or providing a currency conversion feature, ensuring a seamless shopping experience for global buyers. Please select your currency of choice from the currency convertor located on our website.

Yes, we allow buyers to checkout in currencies other than USD, providing flexibility and convenience for our international buyers. We cater to all major currencies such as EUR,, GBP, JPY, AUD, CAD and more. Please reach out to customer support here for specific currencies

You can make a payment with your local debit or credit card by selecting the appropriate payment option at checkout and following the prompts to complete the transaction securely. You can choose from Stripe or Paypal also while placing the order.

While we do not typically act as an registered escrow service, we ensure secure transactions and provide support to safeguard buyers and brands on our platform.

Shipping costs on our platform are determined by factors such as the weight of the package, dimensions, destination, and lead time. At the time of checkout, our system dynamically calculates the cost of shipping and displays the estimated shipping costs. Please note that this shipping cost is just an estimate and the final cost might vary by 15% to 20% depending on the final weight of the packed parcel. Our support team will be in touch with you at the time of order dispatch in case there is an update to your shipping charges.

We offer various shipping methods, including standard, expedited, and express options, to meet our buyers' diverse needs and preferences. While placing your order, please choose from the list of available options to optimise for your shipping costs & timelines.

Once your order is shipped, we provide a tracking number via email, which you can use to monitor the delivery status of your package.

The standard delivery time frame can vary based on the shipping method selected, order volume and the destination. At the time of placing the order, you will get to see the estimated delivery date. Post placing the order, our support team will also be actively in touch with you to help you out with any information related to shipping.

If a shipment is lost or arrives damaged, contact our customer service immediately. Our team will actively coordinate with the courier company to resolve the matter at the earliest, and provide solutions, such as reshipment or refund, as applicable.

To modify the shipping address after placing an order, please get in touch with our customer service as soon as possible. Incase an order has not been shipped, shipping address changes can be accommodated, however please note that the actual shipping charges might vary depending on the new delivery address. Incase an order has already been shipped, shipping address changes will not be possible. Please contact our customer support here as soon as you can.

We offer shipping consolidation for items from the same brand to streamline the delivery process and reduce shipping costs. In case you place an order for multiple items with different brands, our team consolidates the entire order in a single parcel in our warehouse before shipping it to you.

We partner with reputable shipping carriers and continuously monitor the shipping process to ensure adherence to timelines and maintain reliability. Our shipping partners include DHL, Fedex and Aramex.

Incase you require additional customs documentation, please reach out to your sales consultant at the time of placing the order. Our team will try its best to facilitate any documentation you might need for hassle-free import of the shipment in your country.

Import duties and taxes are calculated based on the destination country's regulations, the value of the goods, and the product category. We can provide estimates, but customs authorities determine the exact charges. The actual import duty charges, if applicable, are to be paid in full by the buyer. In case you would like to choose DDP shipping (Duty Delivery Paid), please get in touch with our customer support here and someone from our team will be happy to help you

If an item is held in customs, we will provide additional documentation if necessary and guide the buyer on resolving the issue with local customs authorities. However, please note that the actual customs duties are to be borne by the buyer in the destination country.

Due to the large assortment of products we offer, pre-determining import customs fee for each product category is a complex task. Hence we do not provide an estimated customs fee for product categories in your home country. However, incase you feel this information is extremely important to you before you place the order, please reach out to your sales consultant and we will try our best to facilitate this information to you.

Buyers are notified via email, account notifications and through a dedicated account manager about the customs process and for actions such as providing additional documentation or paying customs fees.

Yes, you can request prepayment of customs fee. You will have to inform your sales consultant as soon as you place the order that you would like the customs duty to be prepaid and he/she will help you out with the final amount as well as the process to facilitate this.

You as the buyer is responsible for paying any applicable customs fees and providing the necessary information and documentation at the time of import customs in your country. We are responsible for providing correct product information and required export documentation.

Incase any of your shipments get stuck with the customs department in your country, our team will be more than happy to provide you with any supporting documentation needed to get your shipment cleared. We also work actively to coordinate with the courier company to ensure your shipments clear customs in your country in a hassle free manner.

We ensure compliance by adhering to international trade regulations, maintaining up-to-date knowledge of customs laws, and ensuring proper shipment documentation. Our inhouse export documentation team ensures that all orders are shipped with the requisite documents for all orders before they are dispatched.

If your order is delayed, for any reason, our customer support team will contact you to keep you apprised on the delay and the new date of delivery. We will actively work with the courier company to ensure your order is delivered without any further delay. 

Yes, we can offer express shipping options for buyers who need faster delivery but this has to be treated on a case to case basis, as express shipping can depend on a wide variety of factors outside our zone of control, for example - time for production, international shipping charges, international shipping timelines and more. Please reach out to our customer support before placing the order for more specific information on this.

Depending on the product and destination, special documentation may be required. We will notify you if additional documentation is needed.

We ensure compliance with specific customs requirements for unique products by providing accurate product descriptions and necessary documentation. Our inhouse export documentation team is adept at dealing with multiple product categories to ensure products are delivered in a seamless and hassle free manner to you.

Yes, we offer door delivery for most orders, ensuring convenience for our buyers. You can choose to get the orders delivered to your home, office or warehouse. 

If a courier partner refuses door delivery, you can contact our support team for assistance. We will coordinate with the courier to resolve the issue and ensure your order is delivered as requested

We offer both air and sea shipping options, depending on the product, destination, and buyer's preference. For light weight shipments and samples, air shipping is the preferred mode, for heavy shipments or wholesale bulk orders, sea is the preferred mode for shipping.

We may allow you to choose the shipping partner based on available options during the checkout process. These shipping partners might offer various rates which will be displayed on your screen at the time of placing the order. Each shipping pattern might have a different delivery time as well as cost. You can choose the best available option for your shipment.

The shipping charges shown on our platform are by default set to display CIF mode of shipping. CIF stands for Cost, Insurance & Freight and as a buyer you dont have to pay anything extra for freight other than the charges displayed on the platform at the time of placing the order. The only thing not covered under CIF mode is import duty charges that are to be paid by you.

Yes, self-ship as an option is available on our website. Please reach out to your sales consultant here before placing the order to finalise the self shipping option.

No, currently we don't offer insurance on all orders by default. In case you would like to avail insurance on your order, please reach out to our customer support here and someone from our team will help you out.

Contact us here immediately if there's a discrepancy with the delivery status. Our customer support team will promptly take up the issue with the courier company and try and resolve the issue at the earliest.

Order lead times vary by brand and product demand. Estimated lead times are displayed on product pages, and we aim to ensure swift order confirmation and production. It is always advisable to check the final date of delivery with your sales consultant before placing the final order to get upto date and accurate information.

We offer a comprehensive return policy that allows buyers to return products under specific conditions. The policy details are available on our terms and conditions for complete transparency. Please click here to read our detailed return and refunds policy.

Yes, return requests must be initiated within 3 days of delivery, detailed in our return policy, to ensure a timely and efficient process. Please click here to generate a return policy.

Yes, retaining the original packaging and tags is essential for a successful return, as it helps in verifying the item's condition upon return. Our team additionally might ask for product images or videos before approving the return.

Please reach out to us at help@sourceif.com to initiate a return request. Each return request will be manually reviewed by our support team and has to be approved individually depending upon the return terms and conditions listed here. Once your return request is approved, our team will be in touch with you to discuss the further course of action.

All products are returnable if they are not matching the stated quality as provided on the website. For more information, refer to our Return & Refund Policy.

Return shipping costs are covered by the buyer unless the return is due to a fault on our part, in which case we will bear the shipping costs. Please refer to our detailed documentation on return & refund policy here to get more clarity.

To qualify for a return, items must be in their original condition, unused, and with all packaging and tags intact. Our team might ask for images & videos to verify the same and we would request you to kindly cooperate with our support staff for the same.

Refunds are processed upon receipt and inspection of the returned item, with funds returned to the original payment method within 30 days

No, under our current policy, we do not offer an exchange of products, However, if you feel that your case have a different issue, please reach out to our customer support team and they will try and help you out in the best possible way.

You can track the status of your return or refund by checking in with our support team to keep a track of the same.

There are no direct fees associated with restocking or return. However, we treat each such case on an individual level and our customer support team will keep you informed of this.

If you experience delays or issues with your return, please get in touch with our customer service here for assistance and resolution.

Our platform has all our policies cleared listed in the returns and refunds policy to ensure transparency and clarity to all the stakeholders before the initiation of any transaction. Additionally a dedicated support team ensures a smooth and equitable return process for all parties involved.

Incase you decide to cancel your order pre-dispatch and are eligible for a refund, the refund will be processed to the original payment method itself within 30 days,

We coordinate with reputable shipping partners to manage the logistics of returns and exchanges, ensuring items are returned efficiently and securely. Each return or exchange case is managed individually as per our policies laid down here.

For incomplete orders or discrepancies with product expectations, contact us with your order details. We value craftsmanship and authenticity, aiming to resolve any concerns swiftly. Our support team can be reached out here if you feel your product is incomplete or does not match the original product you had ordered.

We are committed to quality and buyer satisfaction. Incase you identify a material defect at the time of delivery, please reach out to our support team here. You must present clear photographic or video evidence showing the defect from various angles, and in cases where the received product diverges from a sample, images comparing both side-by-side with a detailed explanation of the differences must be provided. We reserve the right to accept or reject your inputs within the Inspection Period. If accepted, we may contact the Brand to address the issue, offer a discount, refund, or replacement, or deal with the matter directly with you to facilitate a similar resolution. In the event of a claim, we may replace the defective or refund the price along with any related shipping and handling costs you incurred in returning the faulty product to us. After discussion and mutual consent, you are to either destroy the defective product or return it to us, with our company bearing the costs and risk of loss, to a location we designate. However, we reserve the right to deny any return requests, particularly if we suspect fraud, in this case, you will not be entitled to any recourse regarding the purported defective product. Our decision on whether to accept or reject the inputs is final. You acknowledge and agree that the remedies provided in this section are your sole recourse for receiving a defective Product.

We are committed to delivering products that meet our high quality and customer satisfaction standards. Suppose you encounter issues with the finish and appearance of a product, such as scratches, uneven paint, or discolouration, at the time of delivery. In that case, you must provide clear photographic or video evidence illustrating the issue from multiple angles. When the product's finish or appearance significantly deviates from expectations or samples, a detailed comparison with clear explanations of the discrepancies is necessary. Upon submission, we reserve the right to review and accept or reject your claim within the Inspection Period. If we acknowledge the issue, we may engage with the Brand to rectify the problem, offer you a discount, refund, or replacement, or directly interact with you to reach a satisfactory resolution. In case of an approved claim, we might replace the item or refund the price, including any related shipping and handling costs incurred in returning the item to us. Depending on our evaluation, you may be instructed to destroy or return the item to a designated location at our expense and risk. However, we maintain the right to decline return requests, especially under suspicion of fraud, wherein you would not be entitled to any recourse regarding the product in question. Our decision regarding accepting or rejecting your claim will be conclusive, and the remedies provided herein will be your exclusive remedy for any issues related to the product's finish and appearance.

We ensure all products function as intended and adhere to our quality and buyer satisfaction commitment. Suppose a functional issue arises with a product, such as a table lamp not working. In that case, you must provide substantial photographic or video evidence that clearly demonstrates the malfunction. Suppose the product's functionality differs significantly from what was promised or demonstrated in a sample. In that case, you should provide a side-by-side comparison and thoroughly explain the functional discrepancies. Upon receiving your claim, we reserve the right to review and decide whether to accept or reject your inputs within the Inspection Period. If we acknowledge the functional defect, actions may include liaising with the Brand for a resolution, offering a discount, a refund, or a replacement, or working directly with you to resolve the issue satisfactorily. In the case of an approved claim, we may proceed with a replacement or refund the price, including any related shipping and handling expenses you incurred in returning the defective item to us. You may be instructed to destroy or return the item to a designated location at our expense and risk. We reserve the right to reject return requests if fraud is suspected, in which case you will have no recourse regarding the defective product. The decision to accept or reject your claim is final and the remedies outlined here constitute your exclusive recourse for addressing functional issues with the product.

Most products which require an assembly at the time of delivery will have an assembly manual inside the packaging. Make sure you check out the contents of the package thoroughly.

If there are assembly issues, please contact us. We'll evaluate the problem and may provide replacement parts, detailed instructions, or other support to resolve the issue.

For damage due to inadequate packaging, we would request you to please report the issue at the earliest with evidence. We may offer compensation, a replacement, or other appropriate solutions covering return or disposal costs. We might ask for images or videos to get to a conclusion on the same. We reserve the right to reject such requests incase we suspect fraud. The decision to accept or reject your claim is final and the remedies outlined here constitute your exclusive recourse for addressing functional issues with the product.

Our team does a thorough quality check of each product before it is dispatched. For labelling or marking errors, we will request you to please provide detailed evidence. We'll review the claim and, if necessary, correct the information, offer a refund or replacement, or work directly with you to resolve the issue.

Incase you discover minor damage due to impact, punctures or moisture related damages, Please report transit damage with evidence as soon as the parcel is delivered. We may offer a refund, replacement, or other solutions and instruct you to return or destroy the damaged product at our expense.

Incase you discover significant discrepancies with respect to the overall weight of the package. Please report the issue with evidence to our customer support team here. We'll investigate the same and may adjust the price, replace the product, or provide a refund depending on the authenticity of your claim.

Our endeavour is to ensure that the actual product matches the description as closely as possible. However due to lighting conditions at the time of product photography, some minor differences might occur. Please report colour mismatches with evidence as soon as you discover the same. We'll assess the issue as per the information provided by you and may offer a replacement with the correct colour, a refund, or another suitable solution.

Incase you discover significant odours from the package at the time of delivery, we would request you to please report the same to our customer support team here. We'll investigate the same at the earliest and may offer a replacement, a refund, or other remedies to ensure product safety and satisfaction.