SourceIF Buyer Protection Program enables buyers to purchase with complete freedom.
Secured Payments: This ensures that all financial transactions on the platform are safeguarded through advanced security protocols, offering peace of mind to buyers and brands alike. We have partnered with top payment gateways that monitor real-time transactions, reducing the risk of unauthorized activities and increasing buyer confidence. Our platform has integrated multiple payment gateways to ensure uninterrupted payment services, even if one system faces downtime, enhancing reliability and user experience. Every payment made through the SourceIF Platform is SSL-encrypted, PCI DSS compliant, and processed quickly.
Quality Check Assurance: SourceIF ensures that all products meet specific quality standards through a rigorous assurance process, guaranteeing that buyers receive goods that match their expectations and specifications. Our inhouse quality check team has developed and published a comprehensive quality standards for all products before being listed on the platform. These standards cover material quality, manufacturing processes, environmental sustainability, and ethical labour practices. Additionally, we offer suppliers training and resources on best practices for quality assurance, helping them understand how to consistently meet our platform's standards. We have implemented a system for collecting and analyzing buyer feedback specifically related to product quality. We use this feedback to drive continuous improvement processes with suppliers. We award quality assurance badges to products and suppliers that consistently meet or exceed quality standards (shown in the platform). These badges serve as a visual cue to you about the reliability and excellence of the supplier. We enforce a zero-tolerance policy for counterfeit products and remove any listings that violate this policy.
After Sales Support: The platform offers comprehensive after-sales support, ensuring that buyers have access to assistance and resources even after the transaction has been completed. We offer round-the-clock customer service across multiple languages to promptly address after-sales queries and concerns. Our FAQ guide is extremely comprehensive and will give buyers a fair bit of idea on our platform.
100% Reliability: SourceIF provides a reliable and secure B2B marketplace that connects Indian suppliers with global buyers, enabling seamless and trustworthy trade relationships. We do an exhaustive verification process for all sellers & manufacturers on our platform on the platform, including on-site checks and business validation, to ensure reliability and trustworthiness. We ensure that our brands comply with international trade laws and regulations, providing buyers with a network that meets global standards for quality and ethical practices. We promote brand diversity by offering a platform feature highlighting women-owned, eco-friendly brands and small businesses, supporting inclusive sourcing practices.
Dispute Resolution: Get compensation if agreed terms not met: In cases where the delivered products or services fail to meet the agreed-upon specifications or terms, buyers are entitled to compensation, ensuring fairness and satisfaction in every transaction. We have a dedicated team to handle disputes and compensation claims, ensuring a fast, fair, and transparent resolution process. Additionally we offer an optional insurance policy for buyers during checkout, covering losses in the case of missing, broken, damaged, etc. We offer flexible compensation options, including refunds, replacements, or credit for future purchases.
Data Protection & Privacy: To protect the privacy and integrity of trade, all information and transactions on the platform are encrypted, ensuring that business details remain confidential and secure from unauthorised access. We have implemented E2EE for all communications and transactions. We conduct regular, independent security audits to identify and rectify potential vulnerabilities, maintaining the highest data security standards. We give users the ability to control their privacy settings, deciding what information they wish to share
